TERMS
SHIPPING
UK :
Orders are dispatched within 1-3 business days (Please Note This Does Not Include Weekends or Public Holidays). If a promotion is not available, a shipping fee of £4.99-£7.50 is automatically added to your order at check out. (Price range depends on your order weight).
EU :
Orders within the EU carries a charge of £13.50-£18.00. This is automatically added to your order at check out. (3-7 Days) (Price range depends on your order weight).
INTERNATIONAL BUYERS ARE RESPONSIBLE FOR ALL CUSTOMS & DUTIES.
REST OF WORLD :
Orders placed outside of the EU carry a charge of £18.00. This is automatically added to your order at check out.
INTERNATIONAL BUYERS ARE RESPONSIBLE FOR ALL CUSTOMS & DUTIES.
PLEASE NOTE THAT THERE MIGHT BE SLIGHT DELAYS ON DELIVERY DUE TO TO OUR POSTAGE COURIERS, PLEASE CHECK YOUR REFERENCE NUMBERS REGULARLY FOR UPDATES ON WHERE YOUR ORDER IS.
RETURNS
DREAMERS DO NOT OFFER REFUNDS OR EXCHANGES DUE TO THE COVID PANDEMIC, ALL SALES ARE FINAL (unless stated otherwise). - Please thoroughly refer to size guides and information based in the product description.
Please note that quality control is carried out upon every order we ship out, we are not accountable for any lost or stolen packages, once item is shipped, you will receive your tracking number to your email and the shipping company is solely responsible.
Contact - dmostorelondon@gmail.com (use this email for any further concerns on our policies).
PRE-ORDERS -
When a product is placed up for a pre-order, all details based around that item will be provided in the product description. Time frame, update details and any extra information around the pre-order process will be available for your revisal at anytime. If you have any questions about our pre-order terms and systems, please firstly revise over the provided details, and then contact us if necessary at :
dmostorelondon@gmail.com
Note - if you order an item that is up for pre-order alongside another piece that isn't up for preorder, your order will be shipped together alongside the pre-ordered piece.
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When purchasing, your payment details are collected. The third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
Email marketing: With your permission (such as signing up to our newsletter or accepting at checkout), we may send you emails about our store, new products and promotions.
HOW DO YOU GET MY CONSENT?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
PAYMENT - SHOPIFY
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. Transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed or destroyed.
FURTHER ENQUIRIES?
If you have any further questions about our privacy policy, please contact - dmostorelondon@gmail.com - and someone from our team will be in touch with you as soon as possible.